Appliance Sales – Cancellation

Customers may cancel an appliance order prior to shipment or delivery, subject to these Terms & Conditions and applicable law.
Cancelled or returned appliances are subject to a 30% restocking fee based on the original selling price, except where otherwise required by law.
Deposits are non-refundable. At the discretion of Express Appliances, an eligible deposit may be retained as store credit toward a future purchase but will not be refunded as cash or returned to the original method of payment, except where otherwise required by law.
Delivery, installation, haul-away, accessories, stacking kits, cords, hoses, installation materials, extended warranties, special-order items, and other services or items already supplied, performed, ordered, or incurred are non-refundable, except where otherwise required by law.
If an old appliance has already been removed or disposed of, Express Appliances cannot guarantee that it can be recovered or returned.

Appointment, Delivery, Installation & Service Cancellation

Appointments for delivery, installation, pickup, service, or other scheduled work are provided within a scheduled arrival window.
To cancel or reschedule an appointment without a late cancellation charge, the customer must speak directly with a live Express Appliances representative during open business hours at least three (3) hours before the beginning of the scheduled arrival window.
Email, text message, voicemail, or other messages that have not been acknowledged by a live Express Appliances representative do not constitute an accepted cancellation or rescheduling request.
Failure to provide the required notice may be treated as a late cancellation or no-show and applicable charges may apply.
If an appointment must be rescheduled because the previous appointment could not be completed due to circumstances within the customer’s responsibility, additional charges may apply.

Your Rights under the Consumer Protection Act, 2002

A. You may cancel this agreement at any time during the period that ends ten (10) days after the day you receive a written copy of the
agreement. You do not need to give the supplier a reason for cancelling during these 10 days.

B. If the supplier does not make delivery within 30 days after the delivery date specified in this agreement or if the supplier does not begin performance of his, her or its obligations within 30 days after the commencement date specified in this agreement, you may cancel this agreement at any time before delivery or commencement of performance. You lose the right to cancel if, after the 30-day period has expired, you agree to accept delivery or authorize performance to commence.

C. If the delivery date or commencement date is not specified in this agreement and the supplier does not deliver or commence performance within 30 days after the date this agreement is entered into, you may cancel this agreement at any time before delivery or commencement of performance. You lose the right to cancel if, after the 30-day period has expired, you agree to accept delivery or authorize performance to commence.

D. In addition, other grounds allow you to cancel this agreement. You may also have other rights, duties, and remedies under the law. For more information, you may contact the Ministry of Consumer and Business Services.

E. To cancel this agreement, you must give notice of cancellation to the supplier at the address set out in the agreement by any means that allows you to prove the date on which you gave notice. If no address is set out in the agreement, use any address of the supplier that is on record with the Government of Ontario or the Government of Canada or is known by you.

F. If you cancel this agreement, the supplier has fifteen (15) days to refund any payment you have made and return to you all goods delivered under a trade-in arrangement (or refund an amount equal to the trade-in allowance).

G. However, if you cancel this agreement after having solicited the goods or services from the supplier and having requested that delivery be made or performance be commenced within ten (10) days after the date this agreement is entered into, the supplier is entitled to reasonable compensation for the goods and services that you received before the earlier of the 11th day after the date this agreement was entered into and the date on which you gave notice of cancellation to the supplier, except goods that can be repossessed by or returned to the supplier.