Appliance Returns & Exchanges

Express Appliances is committed to helping customers find suitable solutions when an appliance exchange is necessary.
Cancelled or returned appliances are subject to a 30% restocking fee based on the original selling price, except where otherwise required by law.
Deposits are non-refundable. At the discretion of Express Appliances, an eligible deposit may be retained as store credit toward a future purchase but will not be refunded as cash or returned to the original method of payment, except where otherwise required by law.
Delivery, installation, haul-away, accessories, stacking kits, cords, hoses, installation materials, extended warranties, special-order items, and other products or services already supplied, performed, ordered, or incurred are non-refundable, except where otherwise required by law.
If an old appliance has already been removed or disposed of, Express Appliances cannot guarantee that it can be recovered or returned.
All returns and exchanges are subject to the applicable warranty terms, Express Appliances’ policies, and applicable law.

Customer-Selected Appliances & Compatibility

Customers are responsible for ensuring that the appliances they select are suitable for their property, existing appliances, and available connections.
This includes verifying:

Appliance dimensions and installation clearances
Doorways, hallways, staircases, elevators, and other access points
Electrical requirements, including voltage, receptacles, and amperage
Plumbing, water supply, and drainage connections
Gas supply and connection requirements
Ventilation and exhaust requirements
Stacking compatibility, stacking kits, and compatibility with existing appliances

When a customer independently selects an appliance model, Express Appliances is not responsible for incompatibility resulting from the customer’s selection.
If a customer requests assistance from Express Appliances in determining compatibility, the customer must provide complete and accurate information, including applicable model numbers, measurements, photographs, and existing utility connections.
Express Appliances is not responsible for compatibility issues resulting from incorrect, incomplete, or misleading information provided by the customer.
An appliance that matches the model ordered but is incompatible with the customer’s existing setup is not considered defective or incorrectly supplied solely because of that incompatibility.
Any return, exchange, additional delivery, installation, or modification required because of compatibility issues may be subject to applicable charges.

Appliance Parts – Returns & Exchanges

All new and used appliance parts are final sale, except where otherwise required by law.
Used appliance parts are tested and confirmed to be in working condition before sale. Used parts are not eligible for return or exchange except where required by law.
New appliance parts determined to be defective may qualify for replacement under the applicable warranty terms.
Shipping charges are non-refundable once incurred, except where otherwise required by law.
Customers purchasing appliance parts directly are responsible for confirming compatibility with their appliance and ensuring proper installation.
Customers requesting assistance with identifying a replacement part must provide accurate and complete appliance model information.
Express Appliances is not responsible for incorrect parts purchased as a result of inaccurate or incomplete information provided by the customer or parts independently selected by the customer.
Express Appliances does not provide warranty coverage for parts supplied by the customer or purchased from third parties.