Refunds & Non-Refundable Charges

All refunds are subject to Express Appliances’ Cancellation Policy, Returns & Exchanges Policy, these Terms & Conditions, and applicable law.
Cancelled or returned appliances are subject to a 30% restocking fee based on the original selling price, except where otherwise required by law. All deposits are non-refundable. At the discretion of Express Appliances, an eligible deposit may be retained as store credit toward a future purchase but will not be refunded as cash or returned to the original method of payment, except where otherwise required by law.

The following charges are non-refundable once the products or services have been supplied, performed, ordered, dispatched, or incurred, except where otherwise required by law:

• Delivery and transportation charges
• Installation and labour charges
• Appliance removal, disposal, and haul-away services
• Accessories, stacking kits, cords, hoses, and installation materials
• Extended warranties and special-order items
• Shipping charges
• Other services or expenses already incurred

Delivery, installation, and haul-away charges are non-refundable once the service has been performed, attempted, or dispatched, except where otherwise required by law.
If a scheduled job cannot be completed due to circumstances within the customer’s responsibility, including absence, denied access, unavailable elevators or loading areas, incorrect measurements, incompatible appliances, or failure to arrange payment, additional charges may apply.

Deposits & Appointment Scheduling

All jobs and service appointments require a deposit before booking.
No delivery, installation, pickup, repair, or other service appointment will be scheduled or confirmed until the required deposit has been received by Express Appliances.
Deposits are non-refundable, except where otherwise required by law.
Any remaining balance is due upon completion of the scheduled work unless full payment is required in advance.
Payment Due Upon Completion

All outstanding balances for appliances, delivery, installation, repair, and other scheduled services must be paid immediately upon completion of the job and before the Express Appliances team leaves the property, unless advance payment is required.
Appliances or replacement parts that have not been paid for in full cannot be left at the customer’s property.
If payment is being made by a third party, including a landlord, property manager, employer, or another individual, the customer is responsible for ensuring that payment arrangements are completed and the payer is available when payment becomes due.
Express Appliances personnel are not required to wait at the property for a third party to become available or arrange payment.
If payment is unavailable when due, Express Appliances may remove any unpaid appliance or uninstalled replacement part and discontinue any incomplete work. Additional charges may apply for a return visit or rescheduled appointment.
Appliance parts purchased or ordered separately must be paid in full upfront, before the order is processed, placed, shipped, reserved, or released for pickup, as applicable. Shipping charges are additional and must be paid before shipment.
Warranty Service Visits & Diagnostic Charges
Warranty coverage applies only to defects or failures covered under the applicable warranty terms and stated on the original invoice.
Issues caused by external conditions or circumstances unrelated to a covered appliance defect are not included in warranty coverage.

Examples include, but are not limited to:

• Improper use, misuse, or customer-caused damage
• Improper installation not performed by Express Appliances
• Plumbing, water supply, or drainage problems
• Electrical supply, outlets, breakers, or wiring issues
• Gas supply or connection problems
• Ventilation or exhaust restrictions
• Building or property-related conditions
• Foreign objects, pests, or other external causes

If a technician attends a warranty service appointment and determines that the appliance is operating normally, or that the reported issue is caused by an external condition rather than a covered defect, a diagnostic or service-call fee may apply.
Any repairs or additional services not covered by the warranty will be quoted separately and require customer authorization before proceeding.