Delivery Methods, Scheduling & Charges

Express Appliances provides appliance delivery services to customers within our designated service areas.
Delivery costs and availability are determined based on the customer’s delivery address, number and size of appliances ordered, property accessibility, and any additional services requested, including installation, stacking, removal, or haul-away.
Additional charges may apply for extended distances, stairs, difficult access, additional personnel, or other special delivery requirements.

Delivery Scheduling & Deposits

All delivery and service appointments require a deposit before booking.
No delivery, installation, pickup, repair, or other service appointment will be scheduled or confirmed until the required deposit has been received by Express Appliances.
Deposits are non-refundable, except where otherwise required by law.
Orders are generally scheduled for delivery within two (2) business days after the required payment has been received, subject to appliance availability, delivery routes, scheduling capacity, and customer location.
Delivery dates and arrival windows are confirmed by Express Appliances. Delivery within two business days is an estimate and is not guaranteed.

Delivery Appointments & Arrival Windows

Delivery appointments are scheduled within an assigned arrival window rather than at an exact arrival time.
Customers must ensure that an adult aged 18 or older is available to receive the delivery and that the property is accessible throughout the scheduled arrival window.
To cancel or reschedule an appointment without a late cancellation charge, customers must speak directly with a live Express Appliances representative during open business hours at least three (3) hours before the beginning of the scheduled arrival window.
Email, text messages, voicemail, or other messages not acknowledged by a live representative do not constitute an accepted cancellation or rescheduling request.
Late cancellations, missed appointments, denied access, or unsuccessful delivery attempts caused by circumstances within the customer’s responsibility may result in additional charges.

Property Access & Delivery Requirements

Customers are responsible for ensuring that appliances can be safely delivered to the intended location.
Before delivery, customers must verify appliance dimensions and ensure sufficient clearance through doorways, hallways, staircases, elevators, and other access points.
Customers are responsible for arranging any necessary elevator reservations, loading docks, building permissions, and suitable parking.
Furniture, personal belongings, and other obstructions must be removed from the delivery path before the team arrives. Express Appliances personnel are not responsible for moving furniture or rearranging the property.
Customers are not permitted to assist delivery personnel with carrying appliances. If additional personnel or special equipment is required, additional charges may apply.
Express Appliances reserves the right to refuse, discontinue, or reschedule a delivery where conditions are unsafe or access is inadequate.

Payment Upon Delivery

Any outstanding balance for appliances, delivery, installation, removal, or other scheduled services must be paid immediately upon completion of the job and before the delivery team leaves, unless payment has already been made or advance payment is required.
Unpaid appliances cannot be left at the customer’s property.
If payment is being made by a landlord, property manager, or another third party, the customer must arrange payment in advance and ensure that the payer is available when payment becomes due.
Express Appliances personnel are not required to wait for a third party to arrange payment.
If payment is unavailable when due, Express Appliances may remove unpaid appliances and discontinue incomplete services. Additional charges may apply for a return visit.

Delivery Areas

Delivery is available within Express Appliances’ designated service areas, subject to scheduling and availability.
If your city or town is not listed, please contact Express Appliances to inquire whether delivery is available to your area.
Additional delivery charges may apply depending on distance, location, and accessibility.

Contact Us

For questions about delivery availability, scheduling, pricing, or special requirements, please contact us.
Phone: 1-844-440-0480

The Express Appliances Team